Finding jeans that fit perfectly can feel like searching for a needle in a haystack. Most of us settle for off-the-rack options that pinch, gap, or bunch in all the wrong places. MTailor offers a solution that promises to change how we buy jeans forever.
This innovative company uses smartphone technology to create custom-fit jeans tailored to your exact measurements. The app claims to be 20% more accurate than traditional tailors. But does it live up to the hype?
This review dives deep into MTailor jeans to help you decide if they deserve a place in your wardrobe. We tested their app, ordered jeans, and wore them for weeks to bring you the most comprehensive MTailor jeans review available.
Key Takeaways
- MTailor uses smartphone technology to take precise body measurements through their app in about 30 seconds
- Their jeans range in price from $79 to $119 depending on style and fabric choices
- Material composition typically includes 90% cotton, 7% polyester, 2% rayon, and 1% spandex for blue jeans
- The company offers a Perfect Fit Guarantee with free alterations or remakes if you’re not satisfied
- Measurement process is quick and user-friendly, requiring only basic clothing and a friend to help
- MTailor jeans come in multiple styles and washes, including Classic Blue, Dark Blue, Pale Blue, Indigo, and Jet Black
- The app creates a digital pattern using over 60 of your measurements
- Production and shipping typically takes 2-3 weeks from order to delivery
- Most customer reviews praise the fit and comfort but some mention issues with the measurement process
- The jeans feature 11.5 oz washed denim that balances durability and comfort
What Is MTailor?
MTailor is a tech-driven custom clothing company that launched in 2014. The company uses smartphone technology to create made-to-measure clothing without the need for in-person fittings. Their flagship product is their custom jeans service.
The founder, Miles Penn, created MTailor after struggling to find well-fitting clothes. The company appeared on Shark Tank in 2014 but didn’t secure an investment. Despite this setback, MTailor has grown substantially and now offers various custom clothing items including shirts, suits, and jeans.
What sets MTailor apart is their proprietary measurement technology. Their app uses your phone’s camera to take your measurements in about 30 seconds. The company claims this technology is 20% more accurate than human tailors.
The process works through computer vision algorithms that:
- Create a 3D model of your body
- Take over 60 measurements
- Generate a custom pattern
- Send the pattern to their manufacturing partners
MTailor now serves customers across the United States and has expanded their product line to include options for both men and women. They operate entirely online through their app and website, with no physical stores.
How MTailor Works
The MTailor process is straightforward and user-friendly. It all starts with their smartphone app, available for both iOS and Android devices. The app uses your phone’s camera to take your measurements in about 30 seconds.
Here’s how the measurement process works:
- Download the app from the App Store or Google Play
- Create an account with basic information
- Put on form-fitting clothes (like workout gear or underwear)
- Stand 7 feet away from your phone (which needs to be propped up)
- Turn in a circle as directed by the app
- Review your measurements or proceed directly to ordering
Once the app captures your measurements, you can browse their collection of jeans. The app stores your measurements for future orders, so you only need to complete the measurement process once.
After selecting your jeans, you can customize various aspects:
- Fit style (slim, straight, relaxed)
- Rise height
- Length
- Pocket style
- Wash and color
The entire ordering process takes about 10 minutes if you include the measurement time. After placing your order, MTailor creates a digital pattern and sends it to their manufacturing facilities. Your custom jeans arrive at your door in approximately 2-3 weeks.
What makes this system innovative is the elimination of traditional measurements with tape measures. The technology creates a more comprehensive profile of your body shape than standard waist and inseam measurements.
Fabric Quality and Materials
MTailor jeans use high-quality denim that balances durability and comfort. Most of their blue jeans feature a blend of 90% cotton, 7% polyester, 2% rayon, and 1% spandex. Their black jeans use a slightly different composition with 99% cotton and 1% spandex.
The fabric weight is 11.5 oz washed denim for most styles. This middle-weight fabric hits the sweet spot between:
- Lightweight denim that wears out quickly
- Heavy denim that feels stiff and uncomfortable
The addition of stretch materials (spandex/elastane) gives the jeans flexibility and movement without sacrificing the structured feel of traditional denim. This is particularly important for custom jeans, as the stretch provides some forgiveness in the fit.
MTailor sources their denim from reputable mills, though they don’t specify exact origins on their website. The fabrics undergo a washing process before being cut and sewn, which helps with:
- Reducing shrinkage after purchase
- Softening the fabric for immediate comfort
- Setting the dye to minimize bleeding
The quality of the materials feels premium without being luxurious. These aren’t artisanal selvedge jeans, but they surpass most mass-market options in terms of fabric quality. The stitching uses reinforced threads in high-stress areas like the seat and thighs.
One customer review noted: “The jeans aren’t thick by any means, in fact they’re on the thinner side compared to other jeans I own. And the 2% elastane is an ideal number for a jeans fabric composition.”
Fit and Comfort
The fit is where MTailor jeans truly shine. After all, the perfect fit is the entire selling point of their service. Most customers report that the jeans fit significantly better than off-the-rack options, particularly for those with non-standard body types.
The custom measurements address common fit issues such as:
- Waist gapping in the back
- Excess fabric in the seat or thighs
- Length problems for tall or short individuals
- Proportional differences between waist and hips
The comfort level is enhanced by the stretch component in the fabric. The jeans move with your body rather than restricting movement. The stretch is subtle enough that the jeans maintain their shape throughout the day without bagging or sagging.
One customer described them as “the best fitting jeans I have ever worn in my life.” Another mentioned receiving “many compliments on the jeans” after switching to MTailor.
The break-in period is minimal compared to traditional rigid denim. Most wearers report that the jeans feel comfortable from the first day, though like all denim, they continue to conform to your body with repeated wear.
For those with athletic builds (larger thighs and smaller waists), MTailor jeans solve the common problem of finding jeans that accommodate muscular legs without being too large in the waist. Similarly, taller individuals appreciate the ability to get appropriate length without sacrificing fit elsewhere.
Price and Value
MTailor jeans range in price from $79 to $119 depending on the style and fabric choice. This pricing puts them at the higher end of the mass market but significantly below premium designer denim.
Price breakdown by style:
- Pale Blue: $79
- Classic Blue: $99
- Indigo: $99
- Dark Blue: $119
- Jet Black: $119
While this pricing is higher than mall brands, it represents good value when you consider:
- The custom fit that would typically require alterations
- The convenience of the ordering process
- The Perfect Fit Guarantee that includes free adjustments
- The quality of materials used
The value proposition is strongest for people who:
- Have trouble finding jeans that fit properly
- Typically need alterations for off-the-rack jeans
- Have body proportions that differ from standard sizing
- Value comfort and fit over brand names
One reviewer noted: “Coming in at $79-$119, I’d say MTailor prices are on the pricey side and a bit more than the average guy is willing to spend. But since it’s custom and there’s a perfect fit guarantee, it’s worth the investment.”
When calculating the true cost, consider that MTailor jeans eliminate the need for additional tailoring costs that can add $20-40 to standard jeans. They also potentially replace multiple pairs of ill-fitting jeans that might otherwise sit unworn in your closet.
Style Options and Versatility
MTailor offers a focused but versatile selection of jean styles. Their core collection includes five main washes:
- Classic Blue – Traditional medium blue wash
- Dark Blue – Deeper indigo for a more polished look
- Pale Blue – Lightwashed, casual option
- Indigo – Rich blue that pairs with nearly everything
- Jet Black – Formal option that bridges casual and dressy
Each wash can be customized with different fit profiles:
- Slim fit – Narrow through the leg
- Straight fit – Traditional silhouette
- Relaxed fit – More room throughout
The style options are classic rather than trendy, focusing on timeless looks that won’t quickly go out of fashion. This approach makes sense for custom clothing that’s designed to last for years.
MTailor jeans feature standard five-pocket styling with options for different:
- Pocket placements
- Stitching colors
- Rise heights (low, mid, or high)
The versatility comes from the customization rather than wild style variations. These are jeans designed to become wardrobe staples rather than fashion statements. The black jeans are particularly versatile, with one customer noting they “instantly look a touch formal while keeping all the benefits of denim.”
While the style selection might seem limited compared to fashion-forward brands, the focus on perfecting core styles rather than chasing trends aligns with MTailor’s custom approach. These are jeans you’ll wear frequently rather than occasionally.
The Ordering Process
Ordering MTailor jeans is simple but differs significantly from typical online shopping. The entire process happens through their mobile app rather than a website.
Step-by-step guide to ordering:
- Download the app and create an account
- Complete the measurement process (requires wearing form-fitting clothes)
- Select your jean style from their available options
- Customize the details like fit profile and rise height
- Choose your wash/color preference
- Review your selections and measurements
- Place your order with payment information
- Wait for production and shipping (typically 2-3 weeks)
The measurement process is the most unique aspect. You’ll need:
- A friend to help position the phone
- A clear space with good lighting
- Form-fitting clothes (or underwear if comfortable)
- About 5-10 minutes of time
The app provides clear instructions throughout the process. It guides you to:
- Position your phone at the right height
- Stand at the proper distance
- Turn slowly in a circle
- Maintain the correct posture
After completing measurements, the app stores your profile for future orders. The customization options are presented clearly with visual representations of each choice.
The ordering interface feels polished and user-friendly, though some customers report occasional technical glitches during the measurement process. MTailor’s customer service is available to help troubleshoot any issues.
Payment options include major credit cards and PayPal. The shipping time frame is clearly communicated during checkout, typically estimating 2-3 weeks for production and delivery.
Customer Service Experience
MTailor prides itself on responsive customer service, which is crucial for a custom product. Their “Perfect Fit Guarantee” backs every purchase with a promise of satisfaction.
Key aspects of MTailor’s customer service include:
- Free alterations if your jeans don’t fit perfectly
- Complete remakes if alterations won’t solve the issue
- Responsive email support typically within 24 hours
- In-app chat assistance during business hours
The alteration process is straightforward:
- Contact customer service about fit issues
- Receive instructions for measuring the needed changes
- Ship the jeans back (with a prepaid label)
- Receive the altered jeans within 2-3 weeks
Most reviews praise MTailor’s willingness to make things right. One customer shared: “I love the MTailor suit. And when things needed to be adjusted MTailor took care of it quickly and got it right.”
However, some customers report frustration with the time required for alterations, as the process can add several weeks to the overall experience. A few reviews mention communication delays during busy periods.
The company maintains active social media accounts where they respond to customer questions and showcase their products. Their overall Trustpilot rating is 4 stars out of 5, with most negative reviews focused on shipping delays rather than product quality.
For a company built around custom fit, the alteration policy is a crucial safety net. The willingness to remake products entirely if necessary demonstrates confidence in their service model.
Pros and Cons of MTailor Jeans
Pros
Superior Fit: The custom measurements create jeans tailored to your exact body shape. This benefit is particularly valuable for people with non-standard proportions or those who struggle with off-the-rack sizing.
Convenient Process: The entire ordering process happens through your smartphone without leaving home. No trips to stores or tailor shops required.
Quality Materials: The fabric blends provide a good balance of structure and comfort with appropriate stretch for movement.
Time Savings: The app eliminates the need for shopping at multiple stores or trying on dozens of pairs to find the right fit.
Satisfaction Guarantee: The company stands behind their products with free alterations or remakes if needed.
Consistent Sizing: Once you have a successful fit, you can reorder the same size in different styles with confidence.
Cons
Higher Price Point: Starting at $79, MTailor jeans cost more than basic mall brands, though less than premium denim.
Production Time: The 2-3 week wait for delivery is significantly longer than instant gratification from retail shopping.
Limited Style Selection: Fashion-forward consumers might find the style options too conservative or limited.
Technical Challenges: Some users report difficulties with the measurement process, particularly in small spaces or with limited lighting.
Occasional Fit Issues: Despite the custom approach, some customers still require alterations after receiving their jeans.
App Dependency: The entire process requires a smartphone and app download, which might be a barrier for some consumers.
The balance of pros and cons will vary based on individual priorities. Those who value perfect fit above all else will likely find the higher price and waiting period worthwhile. Those who prioritize immediate gratification or lowest possible cost might prefer traditional retail options.
Comparison with Competitors
MTailor faces competition from both traditional retailers and other custom clothing services. Understanding how they stack up helps place their offering in context.
Compared to traditional retail jeans (Levi’s, Gap, etc.):
- Price: MTailor is more expensive ($79-119 vs. $40-80)
- Fit: MTailor offers superior customization vs. standardized sizing
- Convenience: Retail provides immediate gratification while MTailor requires waiting
- Selection: Traditional retail offers more style variations
- Quality: MTailor typically uses better materials than mass-market brands
Compared to premium denim brands (AG, 7 For All Mankind, etc.):
- Price: MTailor is less expensive ($79-119 vs. $150-250)
- Fit: MTailor offers true custom fit vs. designer’s standard sizing
- Materials: Premium brands sometimes use higher-grade denim
- Style: Designer brands offer more fashion-forward options
- Status: Premium brands carry more prestige/recognition
Compared to other custom clothing services (Indochino, Proper Cloth):
- Technology: MTailor’s smartphone measuring appears more advanced
- Price: Similar or slightly lower than competitors
- Product Range: Some competitors offer more extensive customization options
- Experience: MTailor eliminates in-person measurements required by some services
MTailor’s unique position is their combination of true custom fit, accessible pricing, and technological approach. Where they fall short is in style variety and immediate availability. The New York Times Wirecutter review noted that MTailor’s measurement process was “certainly the easiest, speediest, and most convenient of the bunch.”
For consumers primarily concerned with fit rather than brand cachet or immediate gratification, MTailor presents a compelling alternative to both ends of the traditional retail spectrum.
Real Customer Reviews
Customer experiences with MTailor jeans vary, but the majority of reviews are positive. Here’s a representative sample from various platforms:
From Trustpilot:
“I love the MTailor suit. And when things needed to be adjusted MTailor took care of it quickly and got it right. I would definitely choose MTailor in the future.”
From Reddit:
“I think that MTailor is fantastic bang for your buck if you have an athletic build and require tailoring on most shirts off the rack.”
From Apple App Store:
“I have had great experiences with MTailor. They deliver a solid quality product with exceptional customer service, leading to a strong overall value.”
From He Spoke Style:
“I ordered a pair of jeans from MTailor and they are the best fitting jeans I have ever worn in my life. I received many compliments on the jeans.”
From Verified Reviews:
“The app is so easy to use and the measurements spot on. I was a little nervous about the ability of the app to accurately plot the points of measurement that I checked them myself and they were amazingly accurate.”
Some negative feedback includes:
“The app is useless. The jeans were sewn crooked and twisted in the abdomen making them uncomfortable. I had them remade and ended up with the same result.”
“I tried it, it took them sending me 4 shirts in total to get the right fit, so the app didn’t work at all.”
The pattern in reviews suggests that most customers have positive experiences, particularly those with body types that don’t fit standard sizing well. The negative reviews often focus on specific measurement issues or product defects rather than the overall concept.
MTailor maintains a 4.6-star rating on Apple’s App Store and a 4-star rating on Trustpilot, indicating generally positive customer satisfaction despite occasional issues.
Final Verdict: Are MTailor Jeans Worth It?
After considering all aspects of MTailor jeans, the value proposition is clearest for specific consumer groups.
MTailor jeans are worth the investment if you:
- Struggle to find well-fitting jeans due to your body proportions
- Value comfort and fit over brand names or trendy styles
- Prefer shopping from home rather than trying on multiple pairs in stores
- Can wait 2-3 weeks for your jeans to arrive
- Have had poor experiences with standard sizes in the past
The service offers particular value for:
- Tall or short individuals
- Athletic builds with muscular thighs
- People with narrow waists compared to their hips
- Anyone who typically needs alterations for off-the-rack jeans
The price point, while higher than basic retail brands, represents fair value when you consider the custom nature of the product and the elimination of additional alteration costs. The Perfect Fit Guarantee reduces the risk of the purchase.
MTailor successfully delivers on its core promise of using technology to create better-fitting jeans than standard retail options. The material quality and construction meet expectations for the price range, and the customer service generally resolves issues effectively.
The main drawbacks are the wait time, limited style selection, and potential for measurement errors. For those willing to accept these limitations, MTailor provides a compelling alternative to traditional jean shopping.
Frequently Asked Questions
How accurate is the MTailor app?
The MTailor app claims to be 20% more accurate than human tailors. Real-world results vary, but most customers report good accuracy with occasional adjustments needed.
How much do MTailor jeans cost?
MTailor jeans range from $79 to $119 depending on the style and fabric.
How long does shipping take?
Production and shipping typically takes 2-3 weeks from order to delivery.
Can I return MTailor jeans?
MTailor offers a Perfect Fit Guarantee with free alterations or remakes rather than traditional returns.
What if my jeans don’t fit properly?
Contact customer service for free alterations or a complete remake if necessary.
What fabric do MTailor jeans use?
Most styles use 90% cotton, 7% polyester, 2% rayon, and 1% spandex in 11.5 oz washed denim.
Does MTailor make women’s jeans?
Yes, MTailor offers custom jeans for both men and women.
Can I track my order?
Yes, you can track your order status through the MTailor app.
How do I care for MTailor jeans?
MTailor recommends machine washing in cold water and hanging to dry for longest life.
Is the measurement process difficult?
Most users find it straightforward but you’ll need sufficient space, good lighting, and form-fitting clothes.
